To be clear a warranty is not insurance. External physical causes such as damage (whether accidental or not) and wear and tear are excluded. These exclusions are also faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults or failures caused by you failing to follow our recommendations and instructions, or by faults arising from accidental or intentional damage or incorrect use of the product.
We must be allowed a reasonable length of time to test and verify any returned item. Therefore refunds may not be instantaneous nor immediate.
Retail Customers may be entitled to further statutory rights under the Consumer Rights Act 2015 (CRA15). Business Customers may be entitled to further statutory rights under the Unfair Contract Terms Act 1977.