Terms For Warranties and Returns 2016-10-22T13:11:36+00:00

Terms For Warranties and Returns

Please Note that the following are our minimum warranty & returns policies.

To be clear a warranty is not insurance. External physical causes such as damage (whether accidental or not) and wear and tear are excluded.  These exclusions are also faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults or failures caused by you failing to follow our recommendations and instructions, or by faults arising from accidental or intentional damage or incorrect use of the product.

We must be allowed a reasonable length of time to test and verify any returned item.  Therefore refunds may not be instantaneous nor immediate.

Retail Customers may be entitled to further statutory rights under the Consumer Rights Act 2015 (CRA15).  Business Customers may be entitled to further statutory rights under the Unfair Contract Terms Act 1977.

The following types of product or service are assured by the related warranties and have the following return policies:

Retail Products

This includes any product bought from our store or website that was not manufactured by PCB Techserv Ltd and its trading names.  These are eligible for a fourteen (14) day “no quibble” return.  Any costs related to the shipping of the product will not be refunded and a re-stocking fee may apply if the product is not faulty in some way (see ‘Re-Stocking Fees’ below).  If the product develops a fault after this period it must be returned to the manufacturer for repair, except for retail customers under the CRA15.  We may however be able to help you in this situation if you contact us first.

Repaired Devices

This includes any repair made to any of your devices for a fixed fee, excluding Virus Cleans and Tune Ups (See our ’30-Day Re-Infection Guarantee’ below).  These are eligible for a 1 Year labour warranty.  If the same fault returns within this period we will repair it again for free. The Parts will be subject to the warranty given by us or the manufacturer at the time of purchase, whichever is the greater.

Laptop Screen replacements

Laptop screens are covered by a one (1) year warranty.  We will only replace it again if the display develops a fault by itself, this does not cover accidental breakage or wear and tear.

30-Day Re-Infection Guarantee

This is applicable only to Virus Cleans and Full Tune Up Services.  If you are re-infected again by the same infection within thirty (30) days we will clean your computer again for free.  This excludes any machine where the recommended security precautions were not adhered to including the use of a recognised and recommended proprietary security software.  We do however make efforts to ensure that your computer is protected before you leave so this is highly unlikely.

3rd Party Laptops and Desktops

This includes any computer system sold that was not manufactured by us.  These are eligible for a fourteen (14) day “no quibble” return.  Any costs related to the shipping of the product will not be refunded and a re-stocking fee may apply if the product is not faulty in some way (see ‘Re-Stocking Fees’ below).  If the product develops a fault after this period it must be returned to the manufacturer for repair, except for retail customers under the CRA15.  We may however be able to help you in this situation if you contact us first.  We will inform you of the duration that the manufacturer warranty the product when you purchase it, usually they will be at least one (1) year.

Custom PCs and Laptops

This includes any @Home, 4Biz, &Play and custom computer systems purchased from our shop or through our website.  These are eligible for a three (3) year warranty.  This covers all parts and labour costs for any repair within the first year and labour costs only for the second and third.  These are also eligible for a fourteen (14) day “no quibble” return.  Any costs related to the shipping of the product will not be refunded and a re-stocking fee may apply if the product is not faulty in some way (see ‘Re-Stocking Fees’ below).

Re-Stocking Fees

By making a purchase you are accepting these terms. All returns are subject to the following:

  • A £5 restocking fee per item where the item is less than 14 days from purchase and is returned still sealed (without a fault).
  • A 10% restocking fee where the item is less than 14 days from purchase and is returned opened but in “as new” condition. Any missing or damaged items or activated software will be subject to our current price of standard repair plus any parts costs.
  • Items over fourteen (14) days from purchase will not be accepted as a return unless faulty for a retail customer, we may however be able to repair the item or help with returning it to the manufacturer.
  • All returns must include any free items given at time of the purchase or these will be charged for, any “free” or “discounted”services are “not returnable” thus they will be taken off any refund at the current usual charge at time of return.

Unless otherwise and specifically stated our warranty is not backed by a separate insurance policy. Individual manufacturers may or may not have other arrangement over which we have no control.

© Copyright PCB Techserv Ltd Version 1st January 2016.

 

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