73 West Bars Chesterfield S40 1BA

HP Laptop Battery Recall – Fire Risk for Laptops sold between December 2015 and April 2018

HP has issued a recall notice for more than 100,000 laptops due to a battery-related fire risk. Here we advise you what to do if yours is affected.

HP is recalling 78,500 laptops due to a battery overheating issue and subsequent fire risk. This is an extended recall in addition to teh one HP originally announced in January 2018 that involved 50,000 devices.

The models affected include a number of business laptops including various ProBook models, as well as laptop models in the Envy, x360 and Notebook range.

In a statement on HP’s website, the firm urges anyone who uses any of the specified models to contact them to request a replacement battery and also apply a software update that switches their battery into a special safe mode, to prevent it from charging.

You could be affected if you own an HP ProBook, ZBook, x360, Pavilion, ENVY, HP 11 or Mobile Thin Client model.


What models are affected?

The following laptop models are listed on HP’s website:

ProBook Series

HP ProBook 640 G2

HP ProBook 645 G2

HP ProBook 650 G2

HP ProBook 655 G2

ProBook Series

HP ProBook 640 G3

HP ProBook 645 G3

HP ProBook 650 G3

HP ProBook 655 G3

ProBook series

HP ProBook 430 G4

HP ProBook 440 G4

HP ProBook 450 G4

HP ProBook 455 G4

HP ProBook 470 G4

ZBook series

HP ZBook 17 G3

HP ZBook Studio G3

HP ZBook 17 G4


x360 Series

HP 360 310 G2

Pavillion Series

HP Pavillion x360

Envy series

HP Envy m6

HP 11 series

HP 1 Notebook PC


And further to the above, these models are compatible with the offending batteries, so if you’ve replaced or added a battery to any of these laptop models, you should also do a check.

ProBook Series

HP ProBook 430 G5

HP ProBook 440 G5

HP ProBook 450 G5

HP ProBook 455 G5

HP ProBook 470 G5

ZBook Series

HP Book Studio G4

Envy series

HP Envy 15

Mobile Thin Client Series

HP mt20

HP mt21

HP mt31

The models affected by the battery issue were sold between December 2015 and April 2018.

You can visit HP’s website to check if your battery should be replaced.

HP say any customers affected will have their batteries replaced free of charge and may continue safely using their device by placing the battery in the special Safety Mode and run teh laptop or device using an external power supply.

What should I do?

Customers are advised to download and run the Battery Validation Utility on HP’s website to find out if your battery is affected.

If your laptop is one that has the HP battery issue, follow the instructions provided by the utility or contact HP directly using the buttons on the recall webpage.

Please note: HP advise that even if you checked your battery after last year’s recall, check again because the recall has now been widened to further products.

If your battery is shown to be one of the faulty models, the software utility will offer you a special battery safety update that will prevent your battery from charging.

As many of the laptops involved do not have an easy user-detachable battery, it may require a qualified technician to undertake the replacement. HP says it will provide this service for free.